Compare Intercom
Aither vs Intercom
Intercom charges per seat and $0.99 for every conversation Fin resolves. Aither is one monthly price for your business with the AI included.
Intercom prices from their pricing page, checked 25 October 2026.
Pick Aither if
- You want the AI included, not billed per resolution.
- You run a store or subscription business and want the AI to act on orders and billing, with your approval.
- You want one flat price with seats included.
- You want your support data stored in Canada.
Pick Intercom if
- You make software and want messages, tours and banners inside your own product.
- You need phone support inside your help desk. Aither doesn’t do voice.
- You’re a large team that needs Intercom’s reporting and workflow depth.
Side by side
| Topic | Aither | Intercom |
|---|---|---|
| How you pay | One monthly price for the business: $29, $99, $299, or from $499. Seats included: 1, 3, 15 or unlimited. | Per seat, per month: Essential $29, Advanced $85, Expert $132, billed annually. |
| AI that resolves tickets | Included on every plan. No charge per resolution. | Fin AI Agent at $0.99 per resolution. |
| Orders and refunds | Looks up orders in Shopify, WooCommerce or Stripe and prepares refunds, replacements, address changes and cancellations for your approval (Growth and up). | Through Fin workflows and integrations you set up. |
| Channels | Chat, email, web form and a support portal. SMS, WhatsApp, Messenger and Instagram on Pro. | Chat, email, SMS, WhatsApp, social, phone and in-product messages. |
| Free trial | 14 days of Pro, no credit card. | 14 days. |
| Data location | Stored in Canada (Toronto). | US, EU and Australia hosting; see Intercom for details. |
What it costs at your size
Move the sliders to your team. Intercom is shown at its lowest published list price, billed annually, so the comparison leans in their favour.
Aither
$99/month
- Growth plan, up to 3 seats, AI replies included$99
Intercom
$582/month
- 3 seats on Essential at $29$87
- 500 Fin resolutions at $0.99$495
Aither costs $483 less a month at this size.
Moving from Intercom
- Start a trial. 14 days of Aither Pro, no credit card.
- Connect Intercom. Paste your Intercom API key under Integrations. Past tickets and help articles import in the background.
- Point your channels at Aither. Forward your support email, add the chat widget, and keep Intercom running until you're ready to switch it off.
Questions
Is the AI really included?
Yes. Every plan includes AI replies with no charge per resolution. Plans differ in channels, seats and integrations.
What comes across from Intercom?
Past conversations and your help articles. They import in the background.
Can Aither message users inside our app?
Aither adds a chat widget to your website or app, but it doesn’t do product tours, banners or targeted in-app campaigns. Intercom does.
When is Intercom the better choice?
If you’re a software company that wants support and in-product messaging in one tool, or you need phone support, Intercom fits better.
Aither is our product, and we've tried to be fair to Intercom. Their prices are list prices in US dollars from their public pricing page on 25 October 2026 and can change; taxes and add-ons not shown. Spot something out of date? Email [email protected] and we'll fix it. Intercom is a trademark of Intercom, Inc.; Aither isn't affiliated with or endorsed by them.